Frequently Asked Questions
Frequently Asked Questions About Royale Security Company
Royale Security Company provides professionally managed security and fire safety staffing for commercial, residential, and institutional properties. Below are answers to common questions from property managers, developers, facilities teams, and building operators evaluating security coverage, compliance support, and vendor transitions.
If you have questions specific to your property or portfolio, contact our team to request a customized proposal and site assessment.
About Royale Security Company
How long has Royale Security Company been operating?
Royale Security Company has provided professionally managed security and fire safety services since 2005. Our leadership team brings extensive experience in property operations, building management, security supervision, and fire safety compliance.
That operational background shapes how we recruit, train, supervise, and support every guard and fire safety professional deployed on-site.
What types of properties do you serve?
We provide security and fire safety staffing for:
Class A commercial office buildings
Residential high-rises and gated communities
Retail centers and shopping malls
Healthcare and medical facilities
Hotels and hospitality properties
Corporate offices and financial institutions
Cultural and nonprofit institutions
Every staffing plan is customized based on your property's operational requirements, occupancy patterns, compliance obligations, and tenant expectations.
Can Royale Security Company support multiple properties or portfolios?
Yes. We support both individual properties and multi-building portfolios.
Portfolio clients benefit from:
One dedicated account manager
Consistent service standards across locations
Centralized communication and reporting
Unified supervision and oversight
Scalable staffing as properties expand
This allows property managers and ownership groups to simplify operations while maintaining consistent security standards across every building.
What makes Royale Security Company different from other security providers?
Royale Security Company operates as a fully managed security partner — not simply a guard vendor.
Key differentiators include:
W2-employed officers instead of subcontracted guards
Thorough background checks and vetting
Comprehensive insurance and liability protection
Flat-rate, all-inclusive pricing
Dedicated account management and 24/7 support
Real-time accountability and reporting systems
Site-specific onboarding and training
Same-shift operational response when issues arise
Our focus is operational consistency, accountability, and reducing management burden for property teams.
Security Services & Coverage
What security services does Royale Security Company provide?
We provide:
Unarmed security guard services
Uniformed security officers
Concierge and front desk security staffing
Lobby and access control security
Fire watch guards
Fire Life Safety Directors (FLSDs)
Security concierge and doorman services
Coverage can be customized for individual buildings, mixed-use developments, commercial portfolios, residential properties, and institutional facilities.
Do you provide 24/7 security coverage?
Yes. We provide full-time, overnight, weekend, and 24/7 coverage based on your operational needs.
In addition to on-site staffing, clients receive 24/7 operational support through a dedicated account management structure and responsive operations team.
What’s the difference between concierge guards, unarmed guards, FLSDs, and fire watch guards?
Each role serves a different operational purpose:
Concierge security guards combine front-desk hospitality responsibilities with access control and security coverage
Unarmed security guards focus on patrol, monitoring, incident response, and deterrence
Fire Life Safety Directors (FLSDs) manage fire safety compliance and emergency coordination in regulated buildings
Fire watch guards monitor properties during fire system impairments or hazardous conditions requiring continuous patrols
We evaluate your property's operational and compliance requirements to recommend the appropriate staffing structure.
Can security guards also manage front desk responsibilities?
Yes. Many properties use concierge security officers who combine security coverage with front-desk operations.
These officers can assist with:
Visitor management
Access control
Package handling
Vendor coordination
Lobby monitoring
Tenant assistance
This often reduces operational complexity and staffing costs while maintaining both professionalism and security coverage.
Licensing, Training & Guard Quality
Are your security guards licensed, bonded, and insured?
Yes. All personnel are fully licensed, bonded, insured, and employed directly by Royale Security Company.
Coverage includes:
General liability insurance
Workers’ compensation coverage
Employment practices liability protection
Compliance with applicable state and local licensing requirements
Certificates of insurance are provided before services begin.
What background checks do your guards undergo?
Every officer completes comprehensive background screening through industry-standard providers including Sterling and HireRight.
Screening typically includes:
Identity verification
Employment verification
Criminal history checks
Professional reference checks
Only fully vetted and qualified candidates are assigned to client properties.
What training do your guards complete?
All personnel complete state-required licensing and annual training requirements in addition to Royale Security Company's proprietary Cornerstone Training Program.
Training includes:
Advanced de-escalation techniques
Emergency response procedures
Site-specific operational protocols
Hospitality and tenant interaction
Incident reporting and communication
Access control procedures
Fire safety and evacuation awareness
Every guard also completes property-specific onboarding before deployment.
Why does W2 employment matter in security services?
Royale Security Company employs all personnel directly as W2 employees rather than relying on subcontracted guards.
This improves:
Accountability and supervision
Service consistency
Insurance and liability protection
Training standards
Communication and responsiveness
Staff retention and professionalism
Because officers are direct employees, Royale Security Company's insurance coverage and operational oversight directly apply to personnel assigned to your property.
How do you maintain guard quality and reduce turnover?
The security industry often struggles with high turnover and inconsistent staffing.
Royale Security Company addresses this through:
Competitive compensation
Ongoing training and development
Dedicated supervision and support
Consistent communication
Structured onboarding and operational standards
Careful property-to-guard matching
This helps create more stable teams and more consistent service quality for clients.
Accountability, Supervision & Reporting
How are guards supervised and held accountable?
Every property is supported by dedicated field supervisors and operational oversight.
Accountability measures include:
Unannounced supervisor inspections
Real-time checkpoint tracking
Digital patrol logs
Incident reporting systems
Site compliance audits
Ongoing performance evaluations
Supervisors audit professionalism, appearance, patrol completion, protocol compliance, and responsiveness in real time.
How can property managers verify patrol activity?
Royale Security Company uses digital checkpoint tracking and patrol verification systems that generate time-stamped activity records.
This allows property managers to verify patrol completion, monitor site activity, and review incident documentation without relying solely on verbal updates from guards.
What reporting do clients receive?
Clients receive operational visibility through:
Incident reports
Patrol activity logs
Site activity summaries
Operational updates
Supervisor evaluations
Real-time communication when issues arise
Reporting systems are designed to improve transparency, accountability, and operational oversight.
What happens if a security guard misses a shift?
In the event that a guard becomes unavailable, our operations team promptly arranges a qualified replacement from our trained backup roster, maintaining seamless protection without disruption.
All replacement staffing is provided at no additional cost to our clients.
How quickly does your operations team respond to issues?
Our operations team is available 24/7.
If a client reports an issue, the goal is same-shift response and resolution whenever possible. Property managers also have direct access to a dedicated account manager for ongoing communication and operational support.
Will we have a dedicated account manager?
Yes. Every client receives a dedicated account manager who serves as the primary point of contact.
Your account manager coordinates:
Staffing oversight
Scheduling adjustments
Operational communication
Performance follow-up
Incident escalation
Ongoing service support
This structure minimizes administrative burden on your team and simplifies day-to-day management.
Pricing, Contracts & Liability Protection
How does flat-rate pricing work?
Royale Security Company uses a flat-rate, all-inclusive pricing structure.
Your rate includes:
Recruiting and hiring
Payroll and benefits
Training and onboarding
Scheduling and supervision
Uniforms and equipment
Insurance and liability coverage
Backup staffing and operational support
This provides predictable budgeting without hidden costs or unexpected add-on fees.
Are there overtime charges or hidden fees?
No.
Royale Security Company's pricing model is designed to eliminate surprise costs.
There are no separate charges for:
Overtime
Holidays
Sick-day coverage
Replacement staffing
Training
Supervision
HR administration
The rate presented in your proposal is the rate you pay.
What insurance and liability coverage do you provide?
Royale Security Company maintains comprehensive insurance coverage designed to protect both our personnel and client properties.
Coverage includes:
General liability insurance
Workers’ compensation
Employment practices liability coverage
Additional operational liability protections where required
Certificates of insurance are issued prior to deployment.
This structure helps reduce liability exposure and operational risk for property owners and management teams.
Our coverage is underwritten by leading insurance carriers, including Chubb, Travelers, Gemini Transportation Underwriters, and Century Insurance Group, ensuring strong and reliable protection.
Certificates of insurance, detailed coverage information, and policy limits are available upon request. We are happy to provide specific figures tailored to your property and operational requirements.
Do you require long-term contracts?
We offer flexible agreement structures designed for long-term partnerships.
Standard agreements are typically structured as annual terms with renewal options and 30-day termination notice provisions.
Our focus is long-term performance and operational consistency — not contractual lock-in.
How does outsourcing security compare to managing in-house staff?
Outsourcing security through Royale Security Company reduces administrative burden while improving operational consistency.
Instead of managing:
Recruiting
Scheduling
Payroll
Benefits
Compliance
Training
Supervision
Coverage gaps
your team works through one dedicated point of contact with centralized operational management and 24/7 support.
This simplifies oversight while reducing operational complexity and liability exposure.
Switching Providers & Onboarding
Can you replace our current security provider without coverage gaps?
Yes. We follow a structured transition process designed to maintain uninterrupted coverage during vendor changes.
The process includes:
Site assessment and operational review
Staffing and onboarding preparation
Site-specific guard training
Communication planning
Coordinated deployment scheduling
The objective is a smooth transition with no disruption to building operations, tenant experience, or site coverage.
How does the onboarding process work?
The onboarding process typically includes:
Initial consultation and operational review
Property assessment and security planning
Customized proposal development
Guard selection and site-specific onboarding
Deployment and operational oversight
Every assigned officer is briefed on your property's systems, access points, emergency procedures, and operational expectations before beginning coverage.
How long does implementation typically take?
In most cases, new coverage can begin within about two weeks, while structured transitions typically take around three weeks.
Timelines may vary based on staffing needs, building complexity, and whether transitioning from another provider, allowing for proper vetting, onboarding, and site preparation.
Will guards learn our building and tenant procedures?
Yes.
Every officer completes site-specific onboarding before deployment.
Training includes:
Building access points
Tenant procedures
Visitor protocols
Emergency response procedures
Building systems and operational workflows
This helps create more professional, consistent, and property-specific coverage from day one.
How much day-to-day management is required from our team?
Very little.
Royale Security Company is structured to reduce operational workload for property managers and facilities teams.
Clients receive:
Dedicated account management
24/7 operational support
Centralized communication
Supervisor oversight
Staffing coordination
Incident response management
Backup coverage management
Our goal is to make security operations easier to manage — not another administrative burden for your team.
Fire Safety & Compliance
When is an FLSD required?
Certain high-rise and regulated buildings are required to maintain an FDNY-certified Fire Life Safety Director (FLSD) based on occupancy type, building classification, and approved fire safety plans.
Royale Security Company provides certified FLSD personnel for properties requiring on-site fire safety leadership and emergency coordination.
When is fire watch required?
Fire watch coverage is typically required when fire protection systems are impaired or when hazardous conditions require continuous monitoring.
This may include:
Fire alarm impairments
Sprinkler system outages
Construction activity
Hot work operations
Temporary safety conditions requiring continuous patrols
Royale Security Company provides certified fire watch personnel and documented patrol reporting to help properties maintain compliance.
What certifications do your fire safety personnel hold?
Our fire safety personnel hold applicable FDNY and state-required certifications based on assignment type.
This may include:
F-01 Fire Guard certifications
F-89 and T-89 FLSD certifications
Required fire safety and emergency response training
Personnel also complete background screening and property-specific onboarding before deployment.
What happens if a property is non-compliant?
Non-compliance can expose properties to operational risk, fines, violations, or mandatory fire watch requirements.
Royale Security Company helps clients maintain compliance through:
Certified staffing
Documented patrol reporting
Operational oversight
Real-time activity tracking
Compliance-focused procedures
This provides verifiable documentation and reduces operational exposure during inspections or fire safety events.
Proposal & Getting Started
How do I request a proposal?
You can request a proposal by contacting Royale Security Company through our online form, phone (646-368-8534), or email.
After the initial conversation, our team reviews your property's operational requirements, staffing needs, coverage expectations, and compliance considerations before preparing a customized proposal.
What information do you need to prepare a proposal?
To prepare a proposal, we typically request:
Property type and size
Building location
Current staffing structure
Desired coverage hours
Compliance requirements
Operational challenges or concerns
This allows us to build a staffing and supervision plan tailored to your property.
How quickly will we receive a proposal?
Most clients receive a proposal within approximately two days following the initial consultation. Timing may vary depending on property complexity, staffing requirements, and whether a site assessment is required.
Is there any obligation after requesting a proposal?
No.
Requesting a proposal or consultation does not create any obligation.
The purpose of the consultation process is to evaluate your property's operational requirements, answer questions, and determine whether Royale Security Company is the right fit for your building or portfolio.
What happens after we contact Royale Security Company?
After initial contact:
A team member discusses your operational needs and objectives
A site assessment may be scheduled if appropriate
We prepare a customized staffing and coverage proposal
Once approved, onboarding and deployment planning begins
Throughout the process, your team works with dedicated operational contacts to ensure a smooth and organized experience.
Still have questions?
If you’d like to discuss your property’s needs or receive a customized security staffing proposal, contact Royale Security Company today.